The #1 Missing Ingredient in Your Company’s Millennial Retention Strategy
Priyan, 26, was the golden child at his Fortune 500 financial services firm. Everyone knew it, and the numbers showed it, so nobody was surprised when his boss excitedly pulled him into the VP’s office to deliver good news. After listing Priyan’s accomplishments, his boss’ boss gave the floor to the VP. “Priyan, soon you’ll have my job. You can even have this unnecessarily large office if you’d like” she...
Read More
Voice of the Millennial: Workplace Culture Analysis of the Retail/Customer Service Sector
As we learned from our recent guest post author, Bill Latta, the sales industry has always been a tough nut to crack for all generations. Burnout in the sales industry is always an issue, regardless of generation. But as 15 executives shared this week regarding their first jobs, you’ve gotta start somewhere. However, Millennials are growing up and entering the workforce in a different world, where...
Read More
Not Cut From the Same Cloth: What You Need To Engage Millennials in Sales/Customer Service Roles
The retail industry employs around 14.4 million people in the US and retail consumption represents ~66% of GDP. Millennials, with a 35% underemployment rate, find themselves often in sales roles, in retail as well as other customer-facing, repetitive work roles such as call center work. But are Millennials engaged in these jobs? The retail industry has the highest rate of employee turnover of all...
Read More
3 Things Orgs Can Learn From How History’s Biggest Thinkers Spent Their Days
When you think about strategies that make your workforce productive and innovative, how granular have you gotten? We often benchmark companies to learn best practices, but in people management, we rarely benchmark our practices by looking at high-performing individuals. Recently, a few different designers have taken infographics to a new level by reviewing how geniuses historically have spent their day....
Read More