The #1 Missing Ingredient in Your Company’s Millennial Retention Strategy
Priyan, 26, was the golden child at his Fortune 500 financial services firm. Everyone knew it, and the numbers showed it, so nobody was surprised when his boss excitedly pulled him into the VP’s office to deliver good news. After listing Priyan’s accomplishments, his boss’ boss gave the floor to the VP. “Priyan, soon you’ll have my job. You can even have this unnecessarily large office if you’d like” she...
Read MoreReflections on Loyalty and Leadercast 2017
In my new book, The Millennial Myth, I devote a whole chapter to the (mis)perception that millennials are disloyal. I argue that loyalty, by definition, is a two-way street and that, by better defining an organization’s purpose, loyalty is inspired for modern talent. This week, I was honored to attend Leadercast’s 2017 “Leadercast Live” conference as a Leadercast Now speaker. Leadercast’s...
Read MoreWhen Established Companies Choose to Evolve for Modern Talent
A Window Into Abbott’s Professional Development Program How does a 128-year-old company attract young talent in a time-tested industry like healthcare? Abbott is a rare example of a company in a traditional industry that continually invests in creating relevant, engaging culture. At a time when many are stuck debating “Why do we need to change?” or “Why bend to Millennial demands?”, Abbott focuses its energy on...
Read More4 Things Companies Can Learn From Obama to Engage Millennials
There is no denying it: Obama and his PR team are social media mavens. The State of the Union took place this past week and I was once again impressed by Obama’s ability to reach and engage Millennials. I don’t own a TV. Like many Millennials, I don’t see the point when information should be accessible and in many cases is through streaming and social media. So, I briefed myself on it through a combination of...
Read MoreVoice of the Millennial: Workplace Culture Analysis of the Retail/Customer Service Sector
As we learned from our recent guest post author, Bill Latta, the sales industry has always been a tough nut to crack for all generations. Burnout in the sales industry is always an issue, regardless of generation. But as 15 executives shared this week regarding their first jobs, you’ve gotta start somewhere. However, Millennials are growing up and entering the workforce in a different world, where...
Read MoreNot Cut From the Same Cloth: What You Need To Engage Millennials in Sales/Customer Service Roles
The retail industry employs around 14.4 million people in the US and retail consumption represents ~66% of GDP. Millennials, with a 35% underemployment rate, find themselves often in sales roles, in retail as well as other customer-facing, repetitive work roles such as call center work. But are Millennials engaged in these jobs? The retail industry has the highest rate of employee turnover of all...
Read More3 Things Orgs Can Learn From How History’s Biggest Thinkers Spent Their Days
When you think about strategies that make your workforce productive and innovative, how granular have you gotten? We often benchmark companies to learn best practices, but in people management, we rarely benchmark our practices by looking at high-performing individuals. Recently, a few different designers have taken infographics to a new level by reviewing how geniuses historically have spent their day....
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