Masie Asks How To Teach Ambiguity? My Response: Use Your Millennials.
Elliot Masie asked a great question in his Learning Trends newsletter this past week: “AMBIGUITY = Embrace & Honor the Grey Area for Learning: Most instructional design is about the RIGHT answer. Standard Operating Procedures define that CORRECT approach to a problem. The vast majority of e-Learning modules test out for the learner’s ability to check the RIGHT box. But, sometimes there is not a...
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Voice of the Millennial: Workplace Culture Analysis of the Retail/Customer Service Sector
As we learned from our recent guest post author, Bill Latta, the sales industry has always been a tough nut to crack for all generations. Burnout in the sales industry is always an issue, regardless of generation. But as 15 executives shared this week regarding their first jobs, you’ve gotta start somewhere. However, Millennials are growing up and entering the workforce in a different world, where...
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Not Cut From the Same Cloth: What You Need To Engage Millennials in Sales/Customer Service Roles
The retail industry employs around 14.4 million people in the US and retail consumption represents ~66% of GDP. Millennials, with a 35% underemployment rate, find themselves often in sales roles, in retail as well as other customer-facing, repetitive work roles such as call center work. But are Millennials engaged in these jobs? The retail industry has the highest rate of employee turnover of all...
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