Reflections on Loyalty and Leadercast 2017
In my new book, The Millennial Myth, I devote a whole chapter to the (mis)perception that millennials are disloyal. I argue that loyalty, by definition, is a two-way street and that, by better defining an organization’s purpose, loyalty is inspired for modern talent. This week, I was honored to attend Leadercast’s 2017 “Leadercast Live” conference as a Leadercast Now speaker. Leadercast’s...
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Not Cut From the Same Cloth: What You Need To Engage Millennials in Sales/Customer Service Roles
The retail industry employs around 14.4 million people in the US and retail consumption represents ~66% of GDP. Millennials, with a 35% underemployment rate, find themselves often in sales roles, in retail as well as other customer-facing, repetitive work roles such as call center work. But are Millennials engaged in these jobs? The retail industry has the highest rate of employee turnover of all...
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